Refund & Return Policy
Our Return Promise to You
Effective Date: 04th August 2025
1. When Can I Return Something?
We accept returns within 14 days of the date your order was delivered.
We want you to absolutely love your new stainless steel jewelry. If something isn’t quite right, we’ll work with you to make it right, quickly, fairly, and with a smile.
To be eligible:
- Jewelry must be unworn, in perfect condition, and returned in its original packaging (including any jewelry boxes or pouches).
- All protective seals, tags, or stickers must still be intact.
- Earrings can only be returned if they are faulty. This is for hygiene reasons and to keep all our customers safe.
- Sale, clearance, or promotional pieces are considered final sale unless they arrive damaged or faulty.
We collect this information directly from you when you provide it to us and automatically through your use of the website (e.g., cookies).
2. If Your Order Arrives Damaged or Faulty
We carefully check each piece before it leaves us and use secure, protective packaging to keep your jewelry safe in transit.
If, despite this, your jewelry arrives damaged or faulty:
- Contact us at orders@zonniquedesigns.co.za within 48 hours of delivery.
- Include your order number and very clear photos and videos showing the fault from multiple angles. This is essential for us to process your claim.
- We’ll respond within 1–2 business days with a resolution, usually a replacement, store credit, or refund.
If a return is approved for a faulty or incorrect item:
- You will receive a full refund for the product plus any original shipping cost you paid at checkout.
- We will also cover the cost of the return shipping, either by sending you a prepaid return label or by reimbursing your return postage (with proof of payment).
3. Condition Checks on Returns
To protect all our customers, every returned item goes through a thorough inspection under bright lighting and magnification. We look for:
- Fine scratches or scuffs on polished surfaces.
- Signs of bending, looseness, or wear on clasps and earring posts.
- Discoloration, residue, or traces of perfume, lotion, or skin oils.
- Missing or damaged packaging, pouches, or tags.
If we find that an item has been worn, used, or is returned in poor condition:
- The return will be declined and the item will be sent back to you at your expense.
- You will be responsible for paying the shipping fee for us to return the item to you.
- Items will be held for 14 days pending payment of the return shipping fee. If the fee is not paid within this time, the item will be considered abandoned.
4. Returns for Non-Faulty Items (Change of Mind)
If you return an item that is not faulty and meets our condition checks:
- You will receive a refund for the product price only. Original shipping fees will not be refunded.
- You are responsible for covering the cost of return shipping.
5. How to Return Your Item
- Contact us first. We’ll provide return instructions so your package gets to the right place quickly.
- Package your jewelry securely to avoid any damage in transit.
- Unless your item is faulty, return shipping is at your expense.
- We recommend using a tracked or insured postal service. We cannot be responsible for returns lost in the post.
6. Refunds
- Once we receive and inspect your returned item, we’ll email you to confirm its condition.
- Refunds are processed within 5–7 business days of approval and sent to your original payment method.
- Shipping fees are only refunded if the return is due to a faulty or incorrect item.
7. Exchanges
We don’t offer direct exchanges just yet. The easiest way is to return the original item for a refund, then place a fresh order for the new piece you’d like.
8. A Few Extra Notes
- All stainless steel jewelry is hypoallergenic and resistant to tarnish, but please follow our Jewelry Care Guide for best results, returns will not be accepted for wear and tear caused by improper care.
- If you received a gift and would like to return it, you’ll receive store credit instead of a cash refund (unless the original purchaser requests otherwise).
- We reserve the right to refuse returns that do not meet our policy conditions or lack clear photographic evidence for faults.
9. Questions or concerns?
We’re here to help! Contact us at orders@zonniquedesigns.co.za and we’ll do our best to resolve things quickly.
Zonniqué Designs
Email: enquiries@zonniquedesigns.co.za
Phone: +27 064 542 4453
Address: Ismini Office Park, Polokwane, South Africa